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Frequently Asked Questions
What is Smart Dispatch?
Smart Dispatch is a web-based dispatch management service that
allows companies to manage their mobile workforce effectively.
Companies can easily assign or re-dispatch work orders to their
mobile workforce and expect up-to-the-minute online reporting.
What is WAP?
Wireless Application Protocol or WAP gives mobile users easy
and instant access to information and services on the web using
wireless devices, like mobile phones.
How do I trace the job
status using Smart Dispatch?
Simply log in on our website, and you will see the job status
of all ongoing jobs. Here, you can initiate jobs, send text
messages to workers on the move or perform a status analysis.
With a WAP-enabled phone, your mobile workforce can receive
and send job details instantly. Notifications and work progress
reports such as "Accepted", "Arrived" or "Rejected" can be viewed
onscreen by coordinators. Moreover, all retrieved information is
automatically archived on Smart Dispatch for report analysis.
What makes Smart
Dispatch different from other dispatch services?
Smart Dispatch is extremely user-friendly. A simple log in to
the website is all you need to do to trace all your jobs and
their status.
How long does it need for
the whole setting up process once I subscribe to Smart Dispatch?
Since Smart Dispatch is a web-based service, the whole set up
process can be deployed within a few weeks.
Does the WAP-enabled
phone have to be switched on when the mobile staff are on task?
Yes, the WAP-enabled phone has to be switched on.
How much does it cost
by subscribing to Smart Dispatch?
The cost of Smart Dispatch is very affordable. A dispatch management
software, developed for enterprise ownership, would typically cost
more than $100,000 investment. In comparison, Smart Dispatch is a
web-based service, so there are no heavy investments in systems or
equipment. Moreover, the monthly subscription fee for per phone
user is as low as $28. With Smart Dispatch, customers also get to
enjoy benefits of scalability and software upgrade.
What is needed if
I want to subscribe to Smart Dispatch?
WAP-enabled phones with wireless data service (GSM, GPRS or Grid's
iDEN) and Internet access are all you need to use our Smart Dispatch
Service.
Who should I contact
if I want to subscribe to Smart Dispatch?
For more information or to subscribe to our services, you
can log on to our website @
www.nexwave.com.sg or call our office line at 6486-8888.
We will be glad to assist you.
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